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So, I canceled my account. I'm not incredibly impressed with their coffee anyway. I mean it's OK, but not worth the hassle of figuring out their delivery thing. Now if they'd just email me like they're supposed to before they ship my orders:
One of the greatest benefits of the Boca Java Home Delivery Service is its flexible delivery program. Boca Java provides its customers with tools to custom-design their own delivery schedule to meet their needs. Additionally, Boca Java communicates all shipments via email prior to the packages leaving our fulfillment center so no customer should ever receive an unwanted delivery.
If you received an email regarding an order that you did not want, please contact one of our customer service representatives at 888-BOCA-JAVA before the order ship date. We notify our customers via email before all orders are shipped. If you call prior to shipment, we can reschedule the order, change the order, or even cancel the order (Obligation shipments are required before any orders may be cancelled for Home Delivery Service members who sign up through a promotional offer with obligations.).
Should you refuse a shipment prior to contacting a Customer Care representative, Boca Java will charge a $25 return shipping and handling fee. This will be in the form of an electronic gift certificate and will be applied directly to your account.
If you received an email regarding an order that you did not want, please contact one of our customer service representatives at 888-BOCA-JAVA before the order ship date. We notify our customers via email before all orders are shipped. If you call prior to shipment, we can reschedule the order, change the order, or even cancel the order (Obligation shipments are required before any orders may be cancelled for Home Delivery Service members who sign up through a promotional offer with obligations.).
Should you refuse a shipment prior to contacting a Customer Care representative, Boca Java will charge a $25 return shipping and handling fee. This will be in the form of an electronic gift certificate and will be applied directly to your account.
I copied this directly from the FAQs on the web site. The customer service representative I spoke to this morning must not have read this, because she tried to tell me I shouldn't have gotten a credit last time, because they're not supposed to send me an email for the first shipment after my trial shipment. ??? Well, they didn't send me an email this time either, not until after they shipped my order. I still haven't finished my first order, and I haven't even opened the box from the 2nd one. At least this time it didn't cost me anything because they applied the credit I got last time.
Comments
I'm still waiting.
I joined your club in August, and no, I didn't log in and figure out how it actually worked, so I was surprised when I got an email in September saying my order had shipped. When I logged in, I realized that I was getting the same exact coffees that I had gotten in my trial shipment. I also read your FAQs and saw that you notify your customers via email before all orders are shipped. If you call prior to shipment, you can reschedule the order, change the order, or even cancel the order. Well, I had never received an email, and, as a courtesy, the customer representative I spoke to issued me a credit - so I could use it to choose different coffees. At the same time I changed my delivery frequency to 8 weeks so I would have more time to choose new coffees. Imagine my surprise when I got an email last week (NOT 8 weeks later) telling me that my order had shipped. Again, no email letting me know my order was being prepared so that I could change it. At that time I called and was told I had to change the date too, not just the shipment frequency? Weird, but not clear. Anyway, again I didn't change my coffee choices, because I THOUGHT I had 4 more weeks, but my credit was applied to that order, and it had already shipped. At that time I just decided to go ahead and cancel my account, because it just doesn't seem to work the way it's supposed to. So, the customer service rep I spoke to said she'd cancel it. What she DID NOT say was that you would have UPS return my shipment to you. I've been waiting for it to show up, since it was on the way - and instead I check the tracking tonight and find it was returned to you. What? And what happened to my courtesy credit? I was already a little frustrated with your service, but this is really irritating me. Big time.
Please get back to me and let me know what in the world is going on.
I think I just got screwed. The part where they say: "We are dedicated to providing superior customer service and do whatever we can to ensure that your experience with Boca Java exceeds your expectations." seems like kind of a joke to me at this time.