It was just yesterday that I was talking about coffee preferences, wasn't it? I kept meaning to go back to Boca Java and either pick different coffees to try or cancel my account altogether. Except I didn't. It hadn't been that long, had it? Then I checked my credit card charges the other day and saw a new charge from Boca Java. Yep, it's been a whole month and they automatically shipped me the same 4 coffees I already tried - because I never logged in and changed it.
I checked and saw that they were supposed to send me an email letting me know that they were getting ready to ship my next order, but I never got the email. I checked the spam folder, everything. So I called customer service. My order has already shipped, so there's nothing I can do aobut that, but they gave me a credit so I can try the other coffees - as a courtesy because I didn't get the email. So now I just need to pick some new flavors to try.
Still, how did 4 weeks go by just like that? How?
I checked and saw that they were supposed to send me an email letting me know that they were getting ready to ship my next order, but I never got the email. I checked the spam folder, everything. So I called customer service. My order has already shipped, so there's nothing I can do aobut that, but they gave me a credit so I can try the other coffees - as a courtesy because I didn't get the email. So now I just need to pick some new flavors to try.
Still, how did 4 weeks go by just like that? How?
- Mood:
surprised


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